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Insurance Specialist Toolkit

This toolkit includes quick access to contacts, documents and resources for insurance specialists in the field.

On this page:

About the National Flood Insurance Program (NFIP)

The NFIP offers flood insurance to property owners to help them recover faster when floodwaters recede. Some important information about the NFIP:

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Resources for agents

Floodsmart for agents

NFIP Agent Frequently Asked Questions English | Spanish

Training courses

NFIP Claims Handbook English | Spanish

An Agent's Guide to Selling Flood Insurance English | Spanish

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Forms

Download these PDF forms to share with survivors.

NFIP request for assistance

Standard Flood Insurance Policy forms

NFIP Digital Publications directory

NFIP Publications order form

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Manuals

Download the manuals to share with survivors.

  • Flood Insurance Manual

    The Flood Insurance Manual (FIM) is used primarily by insurers and agents selling and servicing NFIP flood insurance policies.

    Download a copy
  • NFIP Claims Manual

    The Claims Manual is designed to assist NFIP claims professionals as they guide NFIP policyholders through the claims journey.

    Download claims manual
  • HM Field Operations

    Guide containing operating procedures for carrying out insurance operations in the field.

    View

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Communication resources: After a flood

Documenting Losses

View this page to learn what steps the policyholder needs to take to start their recovery process.

English | Spanish

Flood insurance resources

This postcard provides flood survivors helpful recovery resources from the NFIP.

English | Spanish

Identifying your advocates after a flood

Distribute this flyer to educate survivors on the different individuals, officials and groups who may visit their home following a flood disaster.

English | Spanish | Korean | Simplified Chinese | Traditional Chinese | Vietnamese | Haitian Creole

Recovering financially after a flood

This brochure explains how survivors can use flood insurance, disaster assistance and supplemental disaster relief to recover after a flood.

English | Spanish

Start a flood insurance claim

Visit this page for more information on how to start a flood insurance claim.

English | Spanish

Returning home: Start your recovery fact sheet

Use this fact sheet for information on starting a claim, documenting damage, understanding your claim payment and more.

English | Spanish | Korean | Simplified Chinese | Traditional Chinese | Vietnamese | Haitian Creole

Appeal your claim

Visit this page to learn how you can appeal to your insurance provider or with FEMA directly.

English | Spanish

Wind damage vs. Floodwater damage

Use this fact sheet for help distinguishing the cause of damage, reporting flood damage, working with adjusters and more.

English | Spanish

NFIP Summary of Coverage: Residential

Share this brochure with survivors to help them understand the details of their Standard Flood Insurance Policy (SFIP), including their declarations page, coverage and more.

English | Spanish

Flood insurance for renters

Share this brochure with survivors that rent a property to help them understand policy coverage and more.

English | Spanish | Korean | Simplified Chinese | Traditional Chinese | Vietnamese | Arabic | Hindi | Japanese | Polish | Tagalog

Increased Cost of Compliance (ICC)

Visit this page to learn more about ICC coverage and how it can help to rebuild after a flood.

English | Spanish

Individual Assistance (IA)

Visit this page for information and resources on how to assist after a disaster.

English | Spanish

Individual and Households Program (IHP)

Visit this page to know how IHP assistance can help to meet your basic needs and supplement disaster recovery efforts.

English | Spanish

Eligibility for FEMA assistance

Visit this page to learn the FEMA requirements for assistance prior to giving assistance.

English | Spanish

Disaster fraud

Visit this page for information and resources on how to educate survivors about suspicious activity.

English | Spanish

Most homeowners insurance does not cover flood damage

This brochure explains to property owners the importance of flood insurance.

English | Spanish

Preparing for the next flood

Share the "Why Do I Need Flood Insurance?" brochure with survivors to help them understand the importance of flood insurance.

English | Spanish | Korean | Simplified Chinese | Traditional Chinese | Vietnamese

Types of flood insurance

Visit this page to learn about the different flood insurance policies available.

English | Spanish

Buying flood insurance

Visit this page to learn more about buying flood insurance for homeowners, renters and businesses.

English | Spanish

Get a quote!

Use the NFIP Quoting Tool to get a free and personalized quote in under 10 minutes.

English

Renewing a policy

Visit this page to learn more about how renewing a policy can save you money.

English | Spanish

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NFIP Stakeholder Disaster Communications Plan

The NFIP Stakeholder Disaster Communication Plan outlines recommended communication strategies for key stakeholders in recovery operations. The plan provides suggestions for sharing NFIP resources throughout the recovery process.

Download a copy

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Contact information

  • FEMA Mapping and Insurance eXchange (FMIX) Center

    Resource for general flood insurance inquiries for current or prospective policyholders.

    Email: FEMA-FMIX@fema.dhs.gov | Live Chat | Phone: (877) 336-2627

  • Write Your Own (WYO) Companies

    List of participating WYO companies.

    View list

  • Find a flood insurance provider

    Use the locator to find a flood insurance provider near you.

    English | Spanish

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