Types of Training
The National Flood Insurance Program (NFIP) offers online training courses for agents, adjusters, surveyors and other stakeholders.
Types of training courses
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Agent courses: Online training courses for licensed property and casualty insurance agents.
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Adjuster courses: Online courses and upcoming presentations for claims adjusters who want to register with the NFIP.
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EMI Independent Study: Free courses available to anyone.
On this page:
Adjuster courses
The National Flood Insurance Program (NFIP) offers educational courses for claims professionals, as well as stakeholders. This six-hour course presents an overview of NFIP flood insurance claims handling practices, including policy provisions, adjustment procedures, and documentation standards. Successful course completion is required to apply for a Flood Control Number (FCN), earn CE credit, and receive a certificate of completion. Enrollment is limited—please register for only one event. You can view all upcoming webinars on the calendar.
You can view all upcoming webinars on the calendar.
If you have questions about webinars, please email FEMA-NFIP-adjuster-help@fema.dhs.gov.
If you have specific questions about your FCN card, please email NFIPAdjusterMailbox@fema.dhs.gov.
Renewing or obtaining a Flood Control Number (FCN)
To adjust flood losses for the NFIP, independent adjusters must:
- Register with the NFIP, and
- Possess an active FCN. The Adjuster Registration Application can be found here.
The deadline for obtaining an FCN or changing any category is June 30, 2025.
For specific questions about the NFIP Adjuster Registration process or your FCN card, please contact FEMA.
Agent courses
State Departments of Insurance have taken various actions over the years to establish training requirements for insurance agents who sell and service flood insurance under the NFIP, this is outlined in Section 207 of the Flood Insurance Reform Act of 2004 (Public Law 108-264).
Learn more about the NFIP's online training.
EMI Independent Study
EMI Independent Study courses are free and available to anyone, you can access the Independent Study catalog and register for a FEMA Student Identification (SID) Number for the exams.
Course content will be updated as Program changes occur.
