Your clients have questions; the NFIP has answers. Thankfully, the NFIP has been in business for over five decades, and has the experience and structure needed to answer all of your clients more frequently asked questions.
“What flood zone am I in?”
This is one of the most frequently googled questions the NFIP regularly answers. When your clients ask, be prepared to answer. By sharing information from All About Flood Maps you can instill confidence in your clients, and ensure they see you as a resource for years to come.
“What’s the average cost of flood insurance?”
Once people learn about their flood zone (and its associated risk) a common next thought is whether they can afford flood insurance. They’ll ask you about the costs, and you can reassure them about policy coverage, limits and premiums. They’ll quickly learn it’s more affordable than they think to have a flood insurance policy.
“Do I need flood insurance?”
Now your clients know what their risk is and how much flood insurance will cost them annually. This is usually when they look at their budgets and think, “I can get away with not having flood insurance.” You need to remind them that this isn’t a risk worth taking. Flood insurance brings peace of mind, and when it comes to flooding, the costs of rebuilding greatly outweigh the cost of being insured.
“What does WYO mean?”
This might be you! There are as many insurance providers as there are flavors of soda, so it’s completely normal for clients to not understand industry terms like WYO (Write Your Own). Just talk to your clients about what acronyms they do need to know (such as NFIP) and ones they don’t, and you can guide them towards better questions to ask, such as how they can lower their insurance premiums.
If your clients have other frequently asked questions, or if you are needing fact sheets, resources, marketing materials and more—you can find information and resources online at https://www.agents.floodsmart.gov/