Five Ways to Reassure Your Clients During Hurricane Season

More peace of mind, less worry

As if your clients needed one more thing to worry about, hurricane season is here. An insurance agent’s job is to protect clients against these potential fears and ensure their backs are covered, and their state of mind is at ease. These five conversation starters are a great place to start to ensure your clients are cool, calm, and collected during hurricane season and have the option to add an extra layer of protection with NFIP flood insurance.  

1. Education is power. Sounds simple enough, but explaining to your clients the increased dangers and heightened possibilities of hurricanes during peak hurricane season is important: hurricane season runs from June through November in the Atlantic. Every coastal state along the Atlantic and Gulf of Mexico, from Texas to Maine, is affected by hurricanes and tropical storms, and inland states, such as Arkansas and Tennessee, can also be impacted.
2. Stress the importance of preparation. Clients are preoccupied with their day-to-day life, and preparing may get put on the back burner. NFIP agents are an invaluable guide for clients who can help share their expertise and help reduce the stress of the unknown. This includes going over policy reviews and giving general home prep advice.
3. Help with emergency planning. Having an exit plan before a hurricane hits is critical. Identifying evacuation routes, emergency shelters, and protecting valuables that may be exposed to flooding is of the utmost importance.
4. Stay up to date on weather alerts. Sometimes a hurricane can strike when you least expect it to. Being an extra pair of eyes for your clients and making sure you and they follow news and weather patterns can help them stay ahead of the next storm headed their way. 
5. Provide ongoing communication and support. Insurance agents are a shoulder to lean on when clients are in the dark. Checking your email and phone and being available to answer questions can make a world of difference for them. Even picking up the phone to check on clients who you know are in potential danger can help keep them calm and safe.   

Related articles: 

• Learn more about staying prepared. 
• Lessons learned during hurricane season.  
• Ten things to know about riverine flooding.  

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